Issues

Tasks are our smallest entity, describing a requirement, issue, or change request. They are assigned to releases and developers for implementation.

Types of Issues

• Task Implement new functionality

• Change Describing the change of critical and logical system functionality.

• Refinement Adjustments on a task, to complete the implementation.

• Bug A problem rendering the application unusable or generating not expected results or behaviour.

• Support General support related to functionality or maintenance

The life of task

Tasks are passing through a defined life-cycle of states, allowing us and the client to monitor their progress at any time.

Requirements & Planning

Open - Task was submitted and awaits Review. Review - Currently in review by development team. Hold - Currently not able to realise and for that not yet planable. Feedback - Requires additional information from the client. Pending - Awaiting assignment to an release.

Realisation Planned - Assigned to an release and awaiting development. Development - Currently in development. Testing - In internal quality assurance phase. Done - Task passed internal QA ready to be accepted by the client.

Quality Control Accepted - Passed acceptance from the client and can be deployed on production. Rejected - Failed acceptance and requires refinements. Canceled - Canceled by the client.