# Issues

## Types of Issues

* **Task** ![](https://16887767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0qMcV98DvunDiAeP1mw9%2Fuploads%2FdYKbCT36e5aszwnjzTXE%2Fimage.png?alt=media\&token=3b36c4ef-1c4d-43d4-9d3f-55e4e56636f7)\
  Implement new functionality  
* **Change** ![](https://16887767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0qMcV98DvunDiAeP1mw9%2Fuploads%2FVrCRyVglAHxf5edlStw7%2Fimage.png?alt=media\&token=d0cd85cd-0615-4304-bd84-921058b98f4e)\
  Describing the change of critical and logical system functionality.
* **Refinement** ![](https://16887767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0qMcV98DvunDiAeP1mw9%2Fuploads%2FrtmfAW948hIXBTZwA88z%2Fimage.png?alt=media\&token=7c7899a7-b33f-45db-9ac3-208ce9707a96)\
  Adjustments on a task, to complete the implementation.
* **Bug** ![](https://16887767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0qMcV98DvunDiAeP1mw9%2Fuploads%2FDMRTwjZpRHLtmUju88zW%2Fimage.png?alt=media\&token=c5253946-e0b5-47f4-bbef-39f6437858c1)\
  A problem rendering the application unusable or generating not expected results or behaviour.
* **Support** ![](https://16887767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0qMcV98DvunDiAeP1mw9%2Fuploads%2FKEZAmkJJ3hg9AdUG5Z5K%2Fimage.png?alt=media\&token=2a1f1687-cf4f-480d-a706-071b2d4ef272)\
  General support related to functionality or maintenance

## The life of task

Tasks are passing through a defined life-cycle of states, allowing us and the client to monitor their progress at any time. 

**Requirements & Planning**

Open - Task was submitted and awaits Review. \
Review - Currently in review by development team.\
Hold - Currently not able to realise and for that not yet planable.\
Feedback - Requires additional information from the client.\
Pending - Awaiting assignment to an release.

**Realisation** \
Planned - Assigned to an release and awaiting development. \
Development - Currently in development.\
Testing - In internal quality assurance phase.\
Done - Task passed internal QA ready to be accepted by the client.

**Quality Control**\
Accepted - Passed acceptance from the client and can be deployed on production.\
Rejected - Failed acceptance and requires refinements. \
Canceled - Canceled by the client.